Primal Combat Academy Limited Terms & Conditions
1. Introduction
Welcome to Primal Combat Academy Limited. These Terms & Conditions govern your membership, training, and participation in any activities associated with the club, including in-person and online services.
By enrolling in our classes, using our website, or engaging with our club in any way, you agree to abide by these terms.
2. Membership & Fees
2.1 Membership Registration
All students must complete a registration form before participating in training. This includes providing relevant medical history, emergency contact details, and any additional safeguarding information where applicable.
By taking out a membership, you understand that you must purchase a club uniform in the first 4 weeks.
2.2 Membership Fees & Payments
- All training fees, membership payments, and associated costs must be paid in advance.
- Payment methods accepted include direct debit or other club-approved payment platforms.
- Failure to pay membership fees may result in suspension from classes until outstanding payments are settled.
- In the event of a failed or returned direct debit payment, a late payment fee will be applied.
- Membership fees are non-transferable.
2.3 Refunds
- Refunds will not be issued for missed sessions, unless in exceptional circumstances at the discretion of Primal Combat Academy Limited.
- If a student cancels their membership, a 30-day notice is required, and no refunds will be issued.
- Refunds for long-term injuries or illnesses may be considered with medical evidence.
2.4 Membership Cancellations
- All membership cancellations require a 30-day notice, unless in exceptional circumstances at the discretion of Primal Combat Academy Limited.
- To cancel a membership, you are required to email admin@primalcombatacademy.co.uk with your 30-day cancellation notice.
3. Class & Private Lesson Cancellations
3.1 Regular Class Cancellations
- Classes may occasionally be cancelled or rescheduled due to unforeseen circumstances, such as instructor illness or venue unavailability.
3.2 Private Lesson Cancellation Policy
- Private lessons must be cancelled at least 24 hours in advance to receive a reschedule opportunity.
- Failure to provide adequate notice will result in the full lesson fee being charged.
4. Code of Conduct & Behaviour
To ensure a safe and respectful training environment, all students and parents must adhere to the following:
- Respect instructors, fellow students, and all club personnel at all times.
- No foul language, bullying, or aggressive behaviour will be tolerated.
- Personal hygiene is a must to keep yourself and others from injuries or infections.
- Students must arrive on time, in appropriate training attire, and with the necessary equipment.
- Parents/guardians must respect instructor-led classes and avoid interfering with coaching unless invited to participate.
5. Safeguarding & Welfare
Primal Combat Academy Limited is committed to safeguarding children, young people, and vulnerable adults.
- All instructors and relevant staff are DBS-checked and receive safeguarding training.
- Any safeguarding concerns should be reported immediately to the designated safeguarding officer or to BMABA’s Safeguarding Team at safeguarding@bmaba.org.uk or by calling 01798 306546.
6. Use of the Club’s Website & Digital Resources
By accessing our website and online resources, you agree to:
- Use our website in accordance with UK laws and regulations.
- Not distribute, copy, or misuse any content from Primal Combat Academy Limited without permission.
- Not engage in any unauthorised sharing or distribution of club-provided materials.
7. Photography & Videography
From time to time, photographs and videos may be taken during training sessions for club marketing and promotional purposes.
- Any participant who does not wish to be photographed or recorded must notify the club in writing.
- Images and videos will be stored securely in line with GDPR regulations.
8. Liability & Assumption of Risk
Martial arts training involves physical contact and carries an inherent risk of injury.
- All students train at their own risk and must understand this is a full-contact sport and risks are involved.
- Primal Combat Academy Limited will not be held liable for personal injury, loss, or damage unless caused by proven negligence.
- Students are responsible for ensuring they are physically fit to participate and must disclose any medical conditions that may impact their training.
9. Data Protection & Privacy
Primal Combat Academy Limited complies with the UK GDPR and Data Protection Act 2018.
- Personal data collected from students is used solely for membership, safety, and communication purposes.
- Data will not be shared with third parties without consent unless required by law.
- For more details, please refer to our Privacy Policy.
10. Complaints Procedure
If you have a complaint, please follow the procedure below:
- Raise concerns informally with the instructor or club manager.
- If unresolved, submit a formal complaint in writing to Primal Combat Academy Limited via email or post.
- If the complaint relates to safeguarding or is not resolved, it can be escalated to BMABA’s Safeguarding Team via safeguarding@bmaba.org.uk or by calling 01798 306546.
11. Amendments & Updates
Primal Combat Academy Limited reserves the right to update these Terms & Conditions as necessary. Any significant changes will be communicated via email or posted on our website.
12. Acceptance of Terms
By training with Primal Combat Academy Limited, you acknowledge and agree to these Terms & Conditions.
For any questions, please contact Primal Combat Academy Limited at admin@primalcombatacademy.